Terms of Service

Inta · Updated September 29, 2026

1. General provisions

These Terms of Service (the “Terms”) form a binding agreement between ChatPlus (the “Provider”, “we”, “us”) and any person or organization that accesses or uses the ChatPlus service (the “Customer”, “you”). They set out the conditions on which we grant access to the ChatPlus service and to the software that powers it.

By creating an account, purchasing a subscription, or otherwise using the service, you confirm that you have read, understood and accept these Terms in full, without reservation. If you do not agree with any part of these Terms, do not use the service.

These Terms are offered to an indefinite group of persons and take effect for you from the moment you first accept them by one of the actions described above.

Terms and definitions:

Agreement — these Terms together with any schedules and policies referenced in them, as accepted by the Customer.

Acceptance — any action that expresses your agreement to these Terms, such as registering an account, submitting a request, or paying for the service.

Website — the ChatPlus software and related information made available over the internet at https://chatplus.com.

Parties — the Provider and the Customer.

Service — the ChatPlus service provided to the Customer on the terms set out in this Agreement.

Charge — the volume of requests to premium (higher-cost) models made available for the applicable billing period depending on the plan you choose; the way the Charge is granted, consumed and replenished is set out in section 2.

2. The Service

2.1.The Provider undertakes to make the Service available to the Customer, and the Customer undertakes to pay for it in the amount and on the terms set out in this Agreement.

2.2.The scope, features and other conditions of the Service are determined by the Provider and are published on the Website at https://chatplus.com.

2.3.The Provider may perform its obligations directly or with the involvement of third parties, and remains responsible to the Customer for the acts of such third parties as for its own.

2.4.The Agreement is entered into once you provide the information required to create an account (your email) and accept these Terms by one or more of the following actions:

• registering an account on the Website, where registration is required;
• submitting a request to the Provider to use the Service;
• paying for the Service.

This list is not exhaustive; any other action that clearly expresses your intention to accept these Terms may also constitute Acceptance.

2.5.By accepting these Terms, the Customer consents to the processing of the personal data they provide for the purpose of delivering the Service, as described in our Privacy Policy. Consent may be withdrawn by terminating the Agreement or by sending a request to support@chatplus.com.

2.6.The Service consists of providing access to an AI-powered assistant and related tools once payment for the Service has been received in full.

2.7.Depending on the plan, the Customer receives a number of credits for media generation. Credits are used for image, video and other media generation features available in the Service.

2.8.The cost in credits of individual operations depends on the AI model selected, the type of generation, the quality of the result and other parameters. The current credit cost is shown in the Service interface. The Provider may change the credit cost of operations, as well as the list of supported models and features, without amending this Agreement.

2.9.Depending on the selected plan, the Customer is granted a Charge — a volume of requests to higher-cost models during the billing period. The Charge is used when accessing such models and replenished at regular intervals, the duration of which is determined by the Provider and displayed in the Service interface. The replenishment amount is determined as the portion of the unused volume provided for the billing period allocated to one such interval among those remaining until the end of the billing period. Any unused Charge balance is retained until the end of the billing period and added to subsequent replenishments, but in total may not exceed the unused portion of the volume provided for the billing period. At the end of the billing period, any unused Charge balance does not carry over to the next period. The current Charge value and the time of the next replenishment are displayed in the Service interface.

2.10.Requests to base models, the list of which is shown in the Service interface, do not consume the Charge and remain available regardless of your remaining balance. Running out of Charge is not a suspension of the Service or a failure to provide it properly.

2.11.The size of the Charge, the way it is consumed and replenished, and the lists of premium and base models are determined by the Provider and may be changed without amending this Agreement.

2.12.When the remaining Charge is low, the Service may automatically switch to an economy mode: the length of answers and the amount of conversation history taken into account are reduced. Operating in economy mode is not an improper provision of the Service. The Customer may turn off economy mode in the Service interface.

2.13.After payment, access to the Service under the selected plan is enabled for the account associated with the email provided at checkout.

2.14.The Service is provided on an “as is” and “as available” basis, except where prohibited by law. To the fullest extent permitted by applicable law, the Provider makes no warranties (express, implied, statutory or otherwise) and disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, satisfactory quality and non-infringement, as well as any warranties arising from a course of dealing. The Provider does not warrant that the Service will be uninterrupted, accurate or error-free, or that any content will be secure or not lost or altered.

2.15.The Customer accepts that any use of the Service’s output is at their own risk, and that they will not rely on such output as the sole source of truth or factual information, or as a substitute for professional advice.

2.16.The Customer acknowledges that short technical failures, interruptions and temporary suspensions of the Website and/or the Service are possible, including those related to maintenance, software updates, the acts of third parties (including AI model providers, hosting and payment services), and failures of equipment, software or communication channels. Such short failures are permissible, do not constitute a breach by the Provider or an improper provision of the Service, do not affect its quality, and are not grounds for a refund (in whole or in part), a recalculation of price, or any claim for damages.

3. Rights and obligations of the Parties

3.1.3.The Provider is responsible for storing and processing the Customer’s personal data, keeps that data confidential and uses it solely to provide the Service to the Customer.

3.1.4.The Provider may change the scope, timing and conditions of the Service and update these Terms by publishing the changes on the Website. Updated conditions apply only to subscriptions and billing periods that begin after publication.

3.1.5.The Provider may temporarily limit or fully suspend the Customer’s access to the Service in the following cases:

• breach of these Terms;
• sharing account access with third parties;
• use of automated tools, scripts, bots, APIs or other means that place excessive load on the Service;
• anomalous use of computing resources that substantially exceeds normal usage patterns;
• actions that may degrade the quality of the Service for other users;
• use of the Service for purposes inconsistent with its intended use;
• other actions that threaten the security, stability or economic sustainability of the Service.

3.1.6.Plans that describe an unlimited number of requests are provided subject to a Fair Use policy. “Unlimited” means the absence of a preset cap on the number of messages. Requests to premium (higher-cost) models are limited by the Charge, as set out in section 2. Requests to base models are not limited by number. The Provider may introduce individual limits, reduce processing speed or restrict access where anomalous resource consumption is detected.

3.1.7.The Provider determines whether resource consumption is anomalous based on internal technical and economic criteria aimed at keeping the Service stable.

3.1.8.Where access is limited or suspended on the grounds set out in sections 3.1.5–3.1.7, the Provider may decline to continue providing the Service to the Customer without disclosing the technical details of the decision.

3.1.9.The Provider may unilaterally terminate this Agreement and stop providing access to the Service in the event of a breach of these Terms, anomalous consumption of computing resources, a breach of the Fair Use principles, sharing access with third parties, or other actions that threaten the stability, security or economic sustainability of the Service. In such a case the Provider may stop serving the Customer with notice by email or through the Service interface.

3.2.Rights and obligations of the Customer:

3.2.1.The Customer must provide accurate information about themselves when using the Service.

3.2.2.The Customer must not reproduce, repeat, copy, sell or use for any purpose the information and materials made available to them in connection with the Service, except for personal use by the Customer without granting access in any form to any third party.

3.2.3.The Customer agrees to accept the Service provided by the Provider.

3.2.4.The Customer confirms that all conditions of this Agreement are clear to them and accepts them without reservation and in full.

4. Pricing, payment and refunds

4.1.The price of the Service and the payment procedure are set by the Provider and published on the Website at https://chatplus.com under the following plans:

The following plans have been discontinued: no new subscriptions are available for them, while Customers who subscribed earlier may renew at the stated price and on the stated terms until the Customer changes their plan:

The current list of plans, their prices and contents are shown in the Service interface and on the Website. The “unlimited text requests” condition applies subject to section 3.1.6 and section 2 (Charge and premium models).

4.2.All payments are processed electronically by our payment provider, Stripe. Card details are handled by Stripe; they never reach the Provider and are not stored by us.

4.3.The date of payment is the date on which the funds are received by the Provider’s payment provider.

4.4.Subscriptions renew automatically (recurring payment). You may cancel automatic renewal at any time in your account, or by notifying support at support@chatplus.com at least 24 hours before the next scheduled charge.

4.5.To cancel or request a refund, the Customer sends a request to the Provider’s support email support@chatplus.com from the email address associated with their account.

4.6.A refund request should include the account email and enough detail to identify the payment for which a refund is sought.

4.7.If the Customer pays for the Service and then cancels before access has been provided, the Provider refunds the amount paid, less any costs actually incurred by the Provider at the time of the refund (including payment-processing fees).

4.8.Once access to the Service has been provided under a non-exclusive license, fees for the current billing period are generally non-refundable, except where a refund is required by applicable law. Refund eligibility and any exceptions are described on the Website and are subject to review by the Provider.

4.9.Refunds, where due, are returned to the original payment method used for the purchase, via Stripe, within a reasonable period after the Provider approves the request.

4.10.Refunds, where due, may be net of costs actually incurred by the Provider, including payment-processing and bank fees and the cost of providing access to the Service, even if the Customer did not use the materials received.

4.11.The Customer may enable an extended-limit option that increases the Charge. The price of the option is shown in the Service interface.

4.12.If the option is enabled during a paid billing period, the Customer pays the difference in price, prorated for the number of days remaining until the end of the paid period. Enabling the option does not change the end date of the paid period. In the billing period in which the option is enabled, the Charge is prorated: at the previous rate for elapsed days and at the option rate for the remaining days.

4.13.Subsequent automatic renewals are charged at the full price of the plan with the option enabled. The Customer may disable the option in the Service interface; the change takes effect at the end of the paid billing period.

4.14.If the Customer’s plan is discontinued, the option is enabled together with a move to the current plan of the corresponding tier; paid days are preserved.

4.17.The Customer may additionally purchase a Charge package — a one-time paid volume of requests to higher-cost models exceeding the volume provided by the plan. The volume and price of packages are specified in the Service interface and may be changed by the Provider without amendments to this Agreement.

4.18.The package is used only after the Charge provided by the plan has been exhausted, and only if the relevant option has been enabled by the Customer in the Service interface. Use of the package does not reduce the Charge provided by the plan and does not affect its renewal. Any unused package balance does not expire at the end of the billing period and is retained upon subscription renewal.

4.19.The Charge package is not a standalone service and may be used only for the duration of the subscription. Upon termination of the subscription, access to higher-cost models ends regardless of the remaining package balance.

4.20.The Customer may switch from the Pro plan to the Max plan for the same term during the paid billing period. Upon switching, the Customer pays the difference in price, calculated proportionally to the number of days remaining until the end of the paid period. The switch does not change the end date of the paid period. In the billing period in which the switch is made, Charge is determined proportionally: for elapsed days — under the previous plan, for the remaining days — under the Max plan. Subsequent automatic renewal is at the full price of the Max plan.

4.21.A switch to a lower-priced plan, including from the Max plan to the Pro plan, takes effect at the end of the paid billing period. The paid period is not shortened, and payments made for it are not refunded.

4.22.Certain higher-cost models are available only on the Max plan; their list is displayed in the Service interface.

4.23.A subscription purchased through the App Store or Google Play is paid for, renewed, and modified in accordance with the rules of the relevant app store; clauses 4.2, 4.13–4.16, and 4.20–4.21 do not apply to it.

5. Intellectual property

5.1.All rights to the Website and its components (the “Work”) belong to the Provider or its licensors.

5.2.The Customer must not modify the Work, including altering its code or reworking its interface.

5.3.The Customer acknowledges that infringement of intellectual property rights in the Work may give rise to civil and criminal liability under applicable law.

5.4.The Provider reserves all rights in the Work not expressly granted to the Customer and may take all measures available under applicable law to protect those rights against unauthorized use.

5.5.The Customer may use the Work for personal and professional purposes in accordance with these Terms.

6. Confidentiality and data protection

6.1.The Parties protect the confidentiality and security of personal data in accordance with applicable data protection laws and the Provider’s Privacy Policy.

6.2.The Parties agree to keep confidential the information obtained in the course of performing this Agreement and to take all reasonable measures to protect it from disclosure.

6.3.Confidential information means any information exchanged by the Provider and the Customer in the course of the Agreement that is subject to protection.

6.4.Such information may be contained in agreements, correspondence, reports, analytical materials, specifications and other documents, whether on paper or in electronic form.

7. Force majeure

7.1.The Parties are released from liability for failure to perform or improper performance of their obligations if it results from force majeure — extraordinary and unavoidable circumstances, including acts of government, epidemics, blockades, embargoes, earthquakes, floods, fires or other natural disasters.

7.2.The affected Party must notify the other Party of such circumstances within 30 business days.

7.3.A document issued by a competent authority is sufficient evidence of the existence and duration of force majeure.

7.4.If force majeure continues for more than 60 business days, either Party may unilaterally terminate the Agreement.

8. Liability of the Parties

8.1.In the event of a failure to perform or improper performance of their obligations, the Parties are liable in accordance with these Terms and applicable law.

8.2.The Provider is not liable for a failure to perform or improper performance caused by the Customer.

8.3.To the fullest extent permitted by applicable law, the Provider’s aggregate liability under this Agreement is limited to the amount paid by the Customer for the Service in the billing period in which the claim arose.

9. Term and changes

9.1.These Terms take effect when published on the Website and remain in force until withdrawn by the Provider.

9.2.The Provider may amend these Terms or withdraw them at any time. Notice of changes is given by publishing them on the Website or by sending a notice to the email address provided by the Customer.

9.3.The Agreement takes effect upon your Acceptance of these Terms and remains in force until the Parties have fully performed their obligations.

9.4.Changes published on the Website as an updated version of these Terms are deemed accepted by the Customer.

9.5.Updated Terms apply to the Customer from the date of the next automatic renewal of the subscription. Payment for the next billing period constitutes acceptance of the Terms in force on the renewal date. The current version of the Terms is published on the Website.

10. Miscellaneous

10.1.This Agreement, its conclusion and performance are governed by the applicable law of the jurisdiction in which the Provider is established. Matters not covered by these Terms are governed by that law.

10.2.The Parties will attempt to resolve any dispute amicably before commencing legal proceedings. Disputes that cannot be resolved amicably are subject to the courts of competent jurisdiction at the Provider’s place of establishment, unless applicable law provides otherwise.

10.3.The language of this Agreement and of all communications between the Parties is English.

10.4.Documents to be provided under these Terms must be in English or accompanied by a certified English translation.

10.5.A Party’s failure to act on a breach of these Terms does not waive its right to protect its interests later, nor does it waive its rights in the event of similar breaches in the future.

10.6.The Website may contain links to third-party sites and materials for information purposes only. The Provider does not control such sites or materials and is not liable for any loss or damage arising from their use.

11. Service provider details

Service name: ChatPlus

Website: https://chatplus.com

Contact email: support@chatplus.com

Payment processor: Stripe